The Customer is Boss

Much has been written about customer service in recent years. Customer service has been called the new standard by which consumers judge a business. It is said to be more important to some companies than their products, prices, or ad campaigns-not only a powerful competitive advantage buy critical to a business's long-term success in the marketplace.So, if this is all true, why don't businesses provide good service on a consistent basis? Becaus...

By John Tschohl
File Size: 54141 KB
Print Length: 220 pages
Publisher: Best Sellers Publishing; First edition (June 5, 2013)
Publication Date: June 5, 2013
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B00D802UV6
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Format: PDF Text TXT ebook

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We the consumers deserve much better service than the average American business is willing to deliver. In this book the author will teach a lot of great tactics on how to get fabulous customer service from any merchant. It's a bill of rights for th

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